Frequently Asked Questions

1. When do I apply the serum?

Apply the Super Serum Amazon Silk Incanta twice a day, prior to using your day lotion or night cream. Use it after cleansing so it can absorb easier but use it before using your day and night creams, which, being heavier, will lock the serum in. There isn’t much point in having a skin care routine if your products don’t get a chance to penetrate your skin.


Morning skin care routines are about prevention and protection, while nighttime routine is about repairing the damage and stress of the day.


2. How do I apply the serum?

Apply a small amount of Super Serum Amazon Silk Incanta to your face and neck with your fingertips, making sure that the face is slightly damp prior to applying. Use a circular motion in applying. Due to its concentrated power, it is preferable, in most people, not to use it around your eyes where the skin is thinner. Once absorbed, apply the night cream or day lotion.


3. How much do I apply?

This is highly individualized and depends on your face, how sensitive it is, how dry it is, etc. Start low and go slow and then increase as desired. Begin with two pumps and increase as needed or desired.


4. What if my skin reacts?

Monitor your personal response and experience to any new skin product. An allergic or sensitive response can occur to many ingredients. Just because it comes from a plant doesn’t mean you can’t have a sensitivity to it. Wait for any reaction to subside before restarting and this time do a small “patch test”  to see if it is, in fact, the cream that is causing a reaction.


5. How many times do I have to pump the airless pump to activate it?

For the initial use, often only 10-15 pumps will work but it may take several more due to shipping or storage effects. You can also flip the bottle over and tap it in the palm of your hand. This will make the diaphragm rise and it should work immediately. See the article at the bottom of INCANTA page to understand why the airless system has such an advantage over straw tubes.


6. What are the main active key ingredients of Amazon Silk products?

Hyaluronic acid (in the form of a cross polymer sodium hyaluronate), niacinamide, skin peptides, Vitamins C and E, and of course, the hero ingredient Super Sacha Inchi (Plukenetia Huayllabambana). A detailed description of all of these can be found in the INCANTA page. 


7. When can I expect to see results?

The time frame for seeing results depends on factors ranging from your skin type, age,  damage and even sex. People with worse skin will see more dramatic results quicker, but after two weeks, everyone should notice a positive difference. Dry skin will soak it up quicker than oily skin.


8. What are the purposes or advantages of using a facial serum? 

Facial serum is a concentrated primer that can be used with any day lotion or night cream. It offers a larger, more impactful dose of active ingredients than regular creams and lotions. The higher concentration of active ingredients may provide more visible results, compared with other skin products.


9. How many steps should be used in daily skincare routine? 

The very minimal skincare routine should include three steps (cleanser, serum, day/night cream) while some cultures consider eleven to be the norm. Consider skin care akin to daily dental maintenance. Daily skin hygiene, like brushing and flossing, is meant for routine cleaning maintenance, refreshing and reparative purposes.